Privacy Policy

Last Updated: October 14, 2025

1. Introduction

Infinity Mobile Medical Group (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile medical services, telemedicine services, website, Facebook page, Messenger, SMS communications, and other social media profiles.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, date of birth, insurance details, and any other identifying details you provide voluntarily (e.g., through our contact, intake, or messaging forms).

• Health Information (PHI): Medical records, diagnosis, treatment history, prescriptions, and other relevant health-related data submitted via patient intake forms, during care coordination, or communicated through email, phone, SMS, Facebook Messenger, or other social media profiles.

• Technical Information: IP address, browser type, pages visited, device information, and time spent on our website (collected via cookies or analytics tools).

• Usage Data: Information on how you interact with our website, mobile services, Facebook Messenger, SMS, or other social media profiles.

3. How We Use Your Information

We use your information to provide and improve mobile medical care and telemedicine services, respond to inquiries, coordinate care, send reminders, and comply with legal and insurance requirements.

4. How We Protect Your Information

We implement appropriate physical, technical, and administrative safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. This includes secure data storage, encrypted communications, and access controls.

5. Sharing Your Information

We do not sell or rent your personal information. Data may be shared only with your consent, healthcare professionals, service providers under confidentiality, or as required by law.

SMS Data Protection: Phone numbers collected for SMS purposes and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. They are used solely for essential service communications such as appointment reminders, patient care coordination, and important updates related to your healthcare.

6. Your Rights Under HIPAA

As a patient, you have rights under HIPAA including access, corrections, disclosure accounting, and communication preferences. Contact us for HIPAA-related requests.

7. Communications and Marketing

When you submit information through any form on our website or interact with us through our social media channels, we may use your details to respond to your inquiry or request. With your consent, we may also use your contact information (such as your email address or social media handle) to send you updates, promotional offers, newsletters, and other communications about our products and services.

• Consent: You will only receive marketing communications if you have provided explicit consent (for example, by checking the consent box on a form, subscribing to our mailing list, or interacting with us via social media with the expectation of updates).
• Unsubscribe / Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in emails, using the opt-out features on social media platforms, or by contacting us directly at infinity.mobilegroup@gmail.com.
• Third Parties: We do not sell or rent your personal information to third parties for marketing purposes. We may use trusted service providers (such as email marketing platforms or social media management tools) to send communications on our behalf, but they are not permitted to use your information for their own purposes.
• Legal Basis (if applicable under GDPR): Our legal basis for processing your data for marketing purposes is your consent.
• Your Rights: You may withdraw your consent at any time, and this will not affect the lawfulness of communications sent before your withdrawal.
• SMS opt-in consent or phone numbers collected for SMS purposes will never be shared with third parties for marketing.

8. SMS Communications and Consent

By opting in or providing your phone number for SMS communications, you agree to receive messages related to your care from Infinity Mobile Medical Group.

Consent Disclosure: “By checking this box, I agree to receive text messages about [Message Type] from Infinity Mobile Medical Group at the phone number provided above. The SMS frequency may vary. Data rates may apply. Text HELP to +1-818-418-4440 for assistance. Reply STOP to opt out of receiving SMS messages from Infinity Mobile Medical Group. You will receive no further SMS communication.”

SMS messages are used only for healthcare-related or informational purposes. Message frequency may vary. You can opt out at any time by replying STOP. Standard message and data rates may apply. SMS consent is not a condition of receiving medical care or services.

9. SMS Terms & Conditions

Mobile carriers require clear SMS Terms & Conditions for messaging campaigns. These terms are included in this Privacy Policy and may also be stand-alone.

Consent for SMS Communication: Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

Types of SMS Communications: Patients and Clients may receive appointment reminders or healthcare updates. Customers and Guests may receive service or billing updates. Job Applicants may receive information on application status or onboarding.

Standard Messaging Disclosures: Message and data rates may apply. You can opt out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or visit Privacy Policy and Terms and Conditions.

10. Cookies and Analytics

Our website may use cookies or tracking technologies to enhance user experience and analyze traffic. 

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated “Last Updated” date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Infinity Mobile Medical Group

17337 Ventura Blvd. Suite 220
Encino, CA 91316

Phone: +1-818-418-4440

Email: infinity.mobilegroup@gmail.com